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Apprentice Week – Nataliya Makarenko – The Glasshouse Waitress – Social size -1

Hi Nataliya, tell us, what attracted you to becoming an apprentice at The Grove?

I love the fact that anyone can join an apprenticeship programme at The Grove, and the hotel’s enthusiasm that it’s never too late to learn new skills and continue personal development whatever stage of life you are at. I joined The Grove three years ago and was drawn to the company’s motto of being a small family with a big personality, where people and success matter.

What sort of support and guidance have you received at The Grove?

Everything you need to know about the apprenticeship will be readily available for you when you book a meeting with our Human Resources department. I would like to take this opportunity to express a huge thank you to Danielle Michaels, the Director of HR, for guiding me throughout the enrolment process and enlightening me about the funding and start dates. There is always great support at The Grove.

dining area at The Grove

What does a typical day look like for you at work?

Working in the Food and Beverages department means that every day will be different. My days are always filled with lots of different experiences and meeting new people. As a department, we also work closely with other teams around the hotel, such as Meetings and Events and the Sales departments.

What is your favourite thing about working here?

 The Grove promotes outstanding excellence in the hospitality Industry and I’m very passionate about our mission, vision and values and creating a paradise in a hectic world! I start every morning taking a moment to remember this and it always evokes a sense of well-being and gratitude, knowing how lucky we are to work in such a beautiful environment surrounded by luscious landscaping with natural woodland and a stunning world-class golf course. 

My favourite thing about working in the Food and Beverages department is the teamwork. We study, develop ourselves and learn together as a team as well. There are a lot of us doing apprenticeships in the department. The great thing about it is that we always share ideas, have healthy debates and exchange and implement the tips and advice we get from our consultant trainers that lead the apprenticeship programme. It is very collaborative.

making cocktails

What have you learnt since becoming an apprentice at The Grove?

As part of my business project I have to research our competitors which has been greatly enlightening.  Being aware of our competition ultimately helps us to improve and provide the five-star service that our guests expect. 

Where do you see yourself in your career in five years’ time?

As The Grove is one of three Ralph Trustees hotels, I would like to see myself as a Food and Beverages Manager at any one of these hotels. I intend to carry on studying once I achieve my Hospitality Supervisor Level 3 award, going on to study the Hospitality Manager Level 4 course.

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